We bake our products on demand. Orders placed before 1pm local time (Monday to Thursday) are usually processed on the same day and dispatched within 3-5 working days thereafter. Delivery times range between 3-5 working days, depending on the address and will vary within different territories and for international deliveries. Please be aware we deliver only to physical addresses, no PO Box addresses are not accepted.
The estimated delivery date is based on your purchase date, placing an order on a weekend or a bank holiday may end up pushing the arrival of your item beyond the estimated delivery date.
Orders placed on Thursday after 1pm noon and between Friday-Sunday will be dispatched earliest on the following Monday.
We will take all reasonable actions to get delivered your order within 5 working days from date of shipping. However, we cannot be held liable to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day.
We always do what we’ve promised and endeavour not to disappoint you. If mistakes happen, we will always endeavour to put them right as soon as possible. We cannot however take responsibility for delays in delivery by our couriers outside of our control, including staff shortages, industrial action, unexpected force majeure, natural disasters and subsequent disruption to their service.
For collection at tasting events or farmers' markets, please place your order no later than 1pm on the Thursday prior to a given event. Once your order is received, we will get in touch to coordinate collection dates/time.