ORDERS & DELIVERY
We bake our products on demand. Orders must be placed before 1pm GMT (Monday to Thursday) to be delivered 2-3 days later in the UK (delivery dates will vary in Europe).
The estimated delivery date is based on your purchase date, placing an order on a weekend or a bank holiday may end up pushing the arrival of your item beyond the estimated delivery date.
Orders placed on Thursday after 1pm noon and between Friday-Sunday will be dispatched on the following Monday.
We will take all reasonable actions to get delivered your order within 2 working days from date of shipping. However, we cannot be held liable to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day.
We always do what we’ve promised and endeavour not to disappoint you. If mistakes happen, we will always endeavour to put them right as soon as possible. We cannot however take responsibility for delays in delivery by Royal Mail or other couriers outside of our control, including industrial action, unexpected force majeure, natural disasters and subsequent disruption to their service.
For collection at events or farmers' markets, please place your order no later than 1pm on the Thursday prior to a given event. Once your order is received, we will get in touch to coordinate collection dates/time.